Frequently Asked Questions

  • How do I set up an appointment?

    Please call our office or send us a message from our website if you are interested in setting up an appointment with one of our counselors. A member of our team will call you back to schedule an intake session for you. If you do not have a preference of counselor or are unsure which one would be the right fit, we can help determine the counselor who will best match your needs and availability. In your call or message, please let us know who the counseling is for and a brief description of the issue, and that will help point us in the direction of the counselor who is right for you.

  • What are your fees?

    Session fees vary by counselor depending on level of education, specialization, and experience. Although each counselor’s standard session fee may be a little different, our current general fee structure is the following:

    – Doctoral-level Counselor: $150/session
    – Masters-level Counselor: $105-$130/session
    – Masters-level Counselor Associate: $95/session

    Some counselors use a sliding scale to accommodate various financial needs. This scale is available to those who qualify based on household income. Please contact our office for more information about your eligibility.

  • Do you accept insurance?

    We work with insurance companies as an out-of-network provider. The way this works is you would pay for your session at time of service, and we would provide you with a service receipt to submit to your insurance company for reimbursement according to your policy’s coverage. We find that many of our clients who seek reimbursement do receive a portion back, with some receiving as much as 50-80% of the session fee. As every policy is different, please contact your insurance company with questions regarding your specific coverage.

     

    FSA/HSA Cards
    We are able to accept Flexible Spending Account or Health Savings Account cards as payment for counseling sessions. If you choose to pay using this method, please let your counselor know if you need a service receipt.

     

    EAPs
    We are unfortunately unable to contract with EAPs at this time.

  • How long are the counseling sessions?

    A standard counseling session lasts 50 minutes, and a play therapy session lasts 45 minutes. Intake sessions are often 75 minutes. Sometimes you and your counselor may agree to schedule a session that is longer or shorter than the standard length. The fees for such sessions will be prorated according to the standard session fee.

  • How often would I meet with my counselor?

    You and your counselor will decide together how often you will meet. Typically sessions start off at once a week so that you and your counselor can build trust and gain momentum for growth. Depending on your specific circumstances, counseling may be needed more often than once a week or less often. If this is the case for you, you and your counselor can discuss changing how often you meet. As progress is made through counseling, the two of you may decide to increase the amount of time that passes between sessions.

  • What should I expect when I arrive?

    To make your first visit as smooth as possible, please bring your completed intake forms with you to the appointment.  You will receive those by e-mail in the days prior to your first visit.  When you arrive, please find a seat in our waiting room and your counselor will come out at your appointment time to meet you. Bathrooms are located down the hall to the left, and feel free to help yourself to a bottle of water on the table.  We are happy you have chosen ONE:12 Counseling, and we look forward to helping you.

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